At Woodaura, we take pride in the quality of our Home Decor, specifically our Rattan or Wooden Table Lamps. We want you to be completely satisfied with your purchase. If for any reason you are not happy, we have a clear and transparent return process to assist you.
1. Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.
- Returns: Yes, I accept returns for defective and non-defective products.
- Exchanges: Yes, I accept exchanges.
- Return Window: 30 Days.
2. Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it:
- Unused and in its original packaging.
- All tags, instructions, and inserts must be intact.
- The receipt or proof of purchase is required.
3. Return Shipping Costs
To ensure transparency, here is how return shipping fees are handled:
- Defective or Damaged Products: If you receive a defective, damaged, or incorrect item, please contact us immediately so we can resolve the issue.
- Customer Remorse (Change of Mind): If you purchased the wrong item, it doesn’t fit your space, or you simply no longer want it, the return shipping cost is the customer’s responsibility.
- Return label: Customer’s responsibility.
4. Restocking Fees
We value our customers and strive to make the return process straightforward.
- Restocking fee: $0 Restocking Fee.
5. How to Start a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at support@woodaura.shop with your Order Number and the reason for the return.
- Receive Instructions: Our support team will review your request and reply within our standard 24 Hours response time.
- Ship It Back: Pack the item securely in its original box and send it to our official address: 65 Charles St, New York, NY 10014, USA.
- Return method: By mail.
6. Refunds
We will notify you once we’ve received and inspected your return.
- Approval: If approved, you’ll be automatically refunded on your original payment method, such as PayPal or Venmo.
- Refund processing time: 7 Business Days.
- Currency that applies to this policy: US Dollar ($).
7. Order Cancellations
We understand that you might change your mind. You can cancel your order completely free of charge as long as it is done within the designated cancellation window before the order is processed.
- Cancellation Window: 24 Hours.
Business Information
- Business Name: Woodaura
- Phone Number: +1 (212) 462-2572
- Email Address: support@woodaura.shop
- Physical Address: 65 Charles St, New York, NY 10014, USA
- Business Days: Monday to Friday
- Support Hours: 9:00 AM – 5:00 PM (EST)
- Time Zone: (GMT-05:00) Eastern Standard Time (New York)
- Response Time: We aim to reply to all customer support inquiries within 24 hours.