Welcome to the Woodaura Frequently Asked Questions (FAQ) Page. We’re here to provide clarity and ensure a smooth shopping experience for all our customers. If you need further assistance, don’t hesitate to reach out through our Contact details below.
Question #1: What kind of products do you sell?
Answer: At Woodaura, we specialize in high-quality Home Decor, specifically offering a curated selection of Rattan or Wooden Table Lamps.
Question #2: How long will my order take to arrive?
Answer: We know you are excited to receive your new decor! Here is a transparent breakdown of our delivery timeline for orders within the United States:
- Order Cutoff time: 5:00 PM (EST).
- Processing time: 1 to 2 business days.
- Shipping time: 3 to 5 business days.
- Total Estimated Delivery: 4 to 7 business days.
Question #3: Do I have to pay for shipping?
Answer: Good news! We provide Free Shipping on all our products.
Question #4: Which carrier services do you use and do you provide tracking?
Answer: We partner with reliable carriers, specifically DHL and FedEx, to ensure your items arrive safely. Yes, we provide a tracking number for every order so you can monitor your package’s journey.
Question #5: What payment methods do you accept?
Answer: We securely accept payments via PayPal or Venmo. All transactions on our website are processed in US Dollar ($).
Question #6: Can I modify or cancel my order after placing it?
Answer: Yes, we understand that plans change. We offer a Cancellation Window of 24 Hours after placing an order. Please email us immediately if you need to cancel before the order is processed.
Question #7: What is your return policy?
Answer: We aim to keep our process simple and transparent. Yes, I accept returns for defective and non-defective products, and yes, I accept exchanges. You have a Return Window of 30 Days to initiate the process. Please note that the Return Shipping Cost is the Customer’s responsibility.
Question #8: Are there any restocking fees for returns?
Answer: No, we value our customers. We charge a $0 Restocking Fee for all returned items.
Question #9: When will I receive my refund?
Answer: After we receive and inspect your return, our Refund Process Time is 7 Business Days. The funds will be credited back to your original payment method.
Question #10: How can I reach customer support?
Answer: We are here to help! You can email us directly at support@woodaura.shop or call us at +1 (212) 462-2572. Our Support Reply Time is within 24 Hours.
Business Information
- Business Name: Woodaura
- Phone Number: +1 (212) 462-2572
- Email Address: support@woodaura.shop
- Physical Address: 65 Charles St, New York, NY 10014, USA
- Business Days: Monday to Friday
- Support Hours: 9:00 AM – 5:00 PM (EST)
- Time Zone: (GMT-05:00) Eastern Standard Time (New York)
- Response Time: We aim to reply to all customer support inquiries within 24 hours.