Payment Policy

At Woodaura, we are committed to providing a secure, transparent, and seamless checkout experience for all our customers in the United States.

1. Accepted Payment Methods

We prioritize your security by offering trusted and reliable payment methods for your purchases.

  • Payment Gateway Name: PayPal or Venmo.

Note: Only the payment methods displayed at our secure checkout are available for use. We do not accept Cash on Delivery (COD), personal checks, or direct bank transfers.

2. Payment Currency

To ensure complete clarity during your shopping experience, all transactions are processed in a single, standardized currency.

  • Currency Used on Website: US Dollar ($).

3. When Will I Be Charged?

  • Payment Capture: Payment is captured securely at the time of order placement.
  • Confirmation: Once checkout is completed successfully, the full order amount is charged, and an order confirmation email is immediately sent to the customer.
  • Processing: Orders are moved into our 1 to 2 business days processing stage only after successful payment confirmation.

4. Payment Security

Your privacy and security are our top priorities.

  • All payment data is transmitted using industry-standard SSL encryption.
  • We do not store, view, or access your full banking details or credit card numbers on our servers.
  • All transactions are processed directly and securely through our approved payment gateways (PayPal or Venmo).

5. Billing Verification

Please ensure your billing information matches the details held by your payment provider. Orders flagged by automated fraud prevention systems may be delayed or canceled for security reasons to protect the account holder.

6. Refunds

Refunds are handled strictly according to our Return and Refund Policy. Approved refunds are processed back to the original payment method used at checkout.

  • Refund Process Time: 7 Business Days.

Business Information

If you have any questions regarding your payments or need assistance, please contact us:

  • Business Name: Woodaura
  • Phone Number: +1 (212) 462-2572
  • Email Address: support@woodaura.shop
  • Physical Address: 65 Charles St, New York, NY 10014, USA
  • Business Days: Monday to Friday
  • Support Hours: 9:00 AM – 5:00 PM (EST)
  • Time Zone: (GMT-05:00) Eastern Standard Time (New York)
  • Response Time: We aim to reply to all customer support inquiries within 24 hours.
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